Ottawa, Canada, November 5th 2020 – Ross Video has always been recognised for providing extremely high levels of customer service, and we are very proud of the regular feedback we receive from customers complimenting Ross employees for their work. As a company that also focuses on innovation, we know that our customers’ support needs are changing and evolving in parallel with the evolution of our range of solutions. We have therefore decided to introduce a new program – RossCare+ – to better serve the increasingly diverse support needs of our customer base.
RossCare+ is a new program that offers three different tiers of support for our customers: Success, Advantage and Premier.
Success is our standard lifetime support plan that is included with every product purchase. It provides our customers with access to 24/7/365 telephone and email support at no charge for the life of the product.
Advantage is an enhanced support plan included with the first year of ownership and with annual Software Maintenance and Extended Warranty purchases. This plan includes the 24/7/365 support offered in the RossCare+ Success plan, with a range of additional premium features on top, including priority response times, superior service levels, and complete hardware and software coverage.
Premier Premier is our customized support plan designed to augment RossCare+ Advantage. Premier includes all the features of the Advantage plan with additional a la carte offerings for clients with exceptional needs. The plan is geared to clients with a need for a higher level of support, and it guarantees critical response times for any request.
Announcing the new program, CEO David Ross notes that the new program has been developed in consultation with Ross customers. "As our range of solutions has grown and become more complex, so we have spent lots of time with our customers to better understand their support needs. This RossCare+ program has been developed in accordance with their direct feedback and offers additional value for customers who may need it given their circumstances. Ross offers very high levels of service as standard – that will never change – but we feel the time is right to enhance this with additional tiers for our customers with the most complex and sophisticated workflows."
For more information concerning RossCare+, Extended Warranties or Software Maintenance, please contact your local Ross representative.